Processes....
Davenport (1993)[1] defines a (business) process as
"a structured, measured set of activities designed to produce a specific output for a particular customer or market. It implies a strong emphasis on how work is done within an organization, in contrast to a product focus's emphasis on what. A process is thus a specific ordering of work activities across time and space, with a beginning and an end, and clearly defined inputs and outputs: a structure for action. ... Taking a process approach implies adopting the customer's point of view. Processes are the structure by which an organization does what is necessary to produce value for its customers."
Our approach at ePalmleaf is to ensure we produce value for our customers and adopt our customer's point of view.
Quality Approach:
TQM As defined by the International Organisation for Standardization (ISO):
"TQM is a management approach for an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society." ISO 8402:1994
ePalmleaf as an organisation is focused on Total Quality Management and aims at long term success through customer Satisfaction. Our members are all trained on quality concepts and are benefitted by their Quality approach.
